How we collect, use and protect client information.
Taxorithm Holdings may process client information for professional engagement purposes, regulatory compliance, communication, billing, advisory delivery, audit support, forensic review, tax assistance and technology-related services.
1. Information we may collect
Depending on the nature of the engagement, we may collect:
- Client names, contact details, addresses and business registration information.
- Tax, accounting, payroll, financial, corporate, audit and compliance records.
- Identity verification documents where required for compliance or engagement acceptance.
- Technical information submitted through website forms, email, telephone, WhatsApp or consultation channels.
2. Purpose of processing
Client data is processed for legitimate and professional purposes, including:
- Responding to enquiries and preparing engagement proposals.
- Delivering tax, advisory, audit, forensic, accounting, data and technology services.
- Preparing invoices, maintaining client records and managing payments.
- Meeting legal, regulatory, ethical, risk management and professional obligations.
3. Confidentiality and access control
Client information is treated as confidential. Access is limited to authorised persons who require the information for service delivery, quality control, billing, risk management or legal compliance.
4. Disclosure of information
We do not sell client information. Information may only be disclosed where:
- The client has authorised the disclosure.
- Disclosure is required by law, regulation, court order or competent authority.
- Disclosure is necessary to professional advisers, service providers or systems used for secure service delivery.
- Disclosure is required to protect rights, prevent fraud or respond to suspected unlawful conduct.
5. Data security
Reasonable administrative, technical and organisational safeguards are applied to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. No online transmission method is completely risk-free, and clients should avoid sending highly sensitive documents through unsecured channels.
6. Retention of information
Records are retained for as long as necessary for engagement delivery, tax, accounting, audit, legal, regulatory, dispute resolution, professional liability and business administration purposes. When information is no longer required, it may be securely deleted, archived or anonymised.
7. Client rights and corrections
Clients may request access to their information, correction of inaccurate information, withdrawal from non-essential communications or clarification on how their information is used, subject to legal, professional and contractual limits.
8. Website forms and email communication
Information submitted through website forms is used to respond to enquiries and manage client communication. Clients should not submit passwords, card numbers, banking PINs or highly sensitive documents through public website forms.
Professional standards that guide our work.
Taxorithm Holdings applies a professional code of conduct designed to protect clients, preserve trust and support ethical judgement across tax, advisory, accounting, internal audit, forensic and technology engagements.
Integrity
We act honestly, fairly and transparently, and we do not knowingly participate in misleading, fraudulent or unlawful arrangements.
Objectivity
We exercise professional judgement without bias, undue influence, intimidation, conflicts of interest or improper pressure from any party.
Professional competence
We accept engagements only where we can apply the required competence, supervision, care and technical discipline.
Confidentiality
We protect sensitive client information and use it only for authorised professional, legal, regulatory or engagement-related purposes.
Professional behaviour
We comply with applicable laws and avoid conduct that may discredit the firm, the client, professional bodies or the public interest.
Independence and conflicts
Where independence or objectivity may be affected, we identify threats, evaluate safeguards and decline or withdraw where appropriate.
Anti-bribery and anti-corruption
We do not offer, request, receive or facilitate bribes, kickbacks, secret commissions or improper advantages.
Responsible tax conduct
We support lawful tax planning and compliance, but we do not assist with tax evasion, false declarations or deliberate concealment.
Forensic integrity
Forensic work is performed with evidence discipline, confidentiality, procedural fairness and clear reporting of findings and limitations.
Invoice verification and payment request procedures.
This section explains how clients should request invoices, confirm payment instructions, submit proof of payment and avoid payment fraud.
Requesting an invoice or quotation
Clients may request a quotation, pro forma invoice or formal invoice before payment. The request should clearly state the service required, client name, company name, contact details, billing details and any supporting documentation.
| Request type | Official email address |
|---|---|
| Invoices, statements and payment confirmations | accounts@taxorithm.us |
| Tax advisory and compliance billing | tax@taxorithm.us |
| Company registration and corporate setup billing | registrations@taxorithm.us |
| Forensic review and investigation billing | forensics@taxorithm.us |
| General enquiries and client support | info@taxorithm.us / support@taxorithm.us |
Professional payment terms for client engagements.
These terms are suitable for a professional advisory firm and can be refined per engagement letter, quotation or invoice.
Engagement approval
Services commence after engagement scope, responsibilities, fees, timelines and payment terms are agreed in writing. For certain engagements, a deposit or retainer may be required before work begins.
Invoice due dates
Invoice due dates are stated on the invoice, quotation or engagement letter. Where no date is specified, payment is expected within a reasonable period after invoice issue.
Scope changes
Additional work outside the agreed scope may require a revised quotation, supplementary invoice or written approval before further work proceeds.
Taxes and statutory charges
Fees may be subject to applicable taxes, duties, bank charges, transaction charges or statutory fees depending on the service and payment method.
Refunds and cancellations
Refunds are assessed according to the nature of the service, work already performed, third-party costs incurred and the terms of the engagement.
Disputed invoices
Invoice queries should be raised promptly through accounts@taxorithm.us, stating the invoice number, amount, reason for dispute and supporting details.
Official communication channels
Use official Taxorithm Holdings email addresses for all professional enquiries, billing communication, payment confirmations and support requests.
- General: info@taxorithm.us
- Accounts: accounts@taxorithm.us
- Tax: tax@taxorithm.us
- Registrations: registrations@taxorithm.us
- Forensics: forensics@taxorithm.us
- Support: support@taxorithm.us